Due to unforeseen circumstances, we have had to close our webchat feature effective immediately. We regret any inconvenience this may cause. However; our chatbot, Sage, remains available to assist you with checking claim status and our eServices Portal is available to assist you with a host of your Medicare needs.

Helpful Websites

Published 03/02/2021

The Palmetto GBA Appeals department processes redeterminations (first level appeals). Appeals are processed using guidelines outlined by The Centers for Medicare & Medicaid Services (CMS). Here you will find useful links to those guidelines.


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